Member Support
Here, I’ll answer all your questions about What To Knit Next.
If you need to get in touch, please email my personal assistant
via support@yarnbay.org, and he’ll be happy to help you.Table Of Contents
Questions About Substack
Q: What’s Substack?
A: What To Knit Next runs on Substack, an online publishing service.
When you become a member, a Substack account is created for you using the email you used when you signed up.
To access your account settings, click here.
Q: How Do I Sign Into My Substack Account?
A: You can sign in by clicking here and entering your email. You’ll then get a sign in link sent to your inbox.
If it doesn’t arrive, or you can’t login, please email my personal assistant
via support@yarnbay.org.Questions About What To Knit Next
Q: Who’s What To Knit Next For?
A: It’s perfect for knitters of all skill levels. From beginners looking for easy designs and expert advice, to advanced knitters seeking fresh inspiration and new challenges.
Q: What Makes What To Knit Next Different?
A: It’s authentic, hand-crafted and hand-selected, AI-algorithm-free, human-written, and completely reader-supported. What To Knit Next is curated by an experienced knitter with over 40 years of expertise.
Each issue provides inspiration, practical tips, and unique designs you’d have to spend hours searching for otherwise.
Q: What Types Of Designs Can I Expect?
A: I curate a diverse range of designs, including garments, accessories, home décor items, and more. I aim to provide something for every skill level.
Questions About Being A Member
Q: How Do I Receive What To Knit Next Issue Previews?
When you become a free member, you’ll receive your welcome email with the subject line: So glad to have you as the newest Member!
It’ll take a few minutes to arrive. If it doesn’t come through by the next day, please email my personal assistant
via support@yarnbay.org.Q: I’ve Stopped Getting The Issues. What Happened?
Sometimes your weekly issue may appear in the ‘Promotions’ or ‘Spam’ folder in your inbox. So, if it doesn’t arrive, check both of those places.
If you find it in ‘Promotions’, move it back to your main inbox.
If it’s in ‘Spam’, mark it as ‘not spam.’ Add the email you receive your weekly issues from to your contacts: whattoknit@substack.com
And if you still can’t find it, please email my personal assistant
via support@yarnbay.org.Q: How Do I Cancel My Membership?
If you want to stop receiving your weekly What To Knit Next preview, you need to click here, and press the red ‘unsubscribe’ button.
If you want to cancel your membership, click here.
Replying to an issue preview with ‘unsubscribe’, ‘remove me’, or ‘cancel’, won’t cancel your membership.
Questions About Being A Yarn Bay VIP Member
Q: How Much Does The Membership Cost?
A: It’s $9 a month, or $90 a year (all prices in USD.) If you choose an annual membership, you get 17% OFF (2 months free!)
And, if you really find my work valuable, you can pledge a custom amount for an annual membership. Your generosity helps keep me going.
Q: Can I See A Sample Issue Before Becoming A Member?
A: Of course! Click here to read your free preview issue.
Q: Can I Access Previous Issues?
A: Yes, as a member, you’ll have access to the archive of past issues, so you can revisit your favorite designs and tips whenever you like!
Q: Will It Work For Me If I Have A Busy Schedule?
A: Absolutely! It's designed to provide you with inspiration and tips in just 7 minutes or less each week.
Q: What If I Don't Knit Every Week?
A: That’s perfectly fine! My weekly issues are designed to inspire you whenever you’re ready to knit. You’ll have access to all past issues, so you can pick up where you left off whenever you have the time.
Q: How Do I Become A Member?
A: Simply click here, choose your plan, and enter your payment details. You’ll start receiving my weekly issue on the upcoming Tuesday!
Q: What Payment Methods Can I Use?
A: I accept Mastercard, Visa, American Express, Discover, Apple Pay, and European direct debit options like iDEAL, Bancontact, Sofort and EPA direct.
I can't accept Paypal or Diners Club.
Q: How Secure Is My Payment Information?
A: Your payment is processed securely through the trusted payment provider. It uses industry-standard encryption to protect your data.
Q: Can I Gift A Membership To A Friend?
A: Of course! A membership makes a perfect gift for the knitter in your life. Just select the gift option at checkout, and I’ll take care of the rest.
Q: I Accidentally Bought Two Memberships. What Do I Do?
A: Email my personal assistant Zachary Kai via support@yarnbay.org for a hassle-free refund for the extra purchase.
Q: How Can I Manage My Membership?
A: You can manage your membership easily through your account settings.
There, you can choose what you’d like to receive, give a gift membership to a friend, edit your payment information, switch between monthly and yearly plans, or cancel your membership.
Q: Can I Cancel At Any Time?
A: Yes, you can cancel your membership at any time through your account settings. There are no long-term commitments, and you can easily manage your membership as needed.
Q: What If I Don't Find It Useful?
A: I’m confident you’ll love what I offer, but if for any reason you’re not satisfied, I offer a 37-day money-back guarantee.
Just email my personal assistant, Zachary Kai via support@yarnbay.org, within 37 days of signing up, and he’ll give you a full refund—no questions asked.
My Question Isn’t Answered Here!
For anything else, please email my personal assistant
via support@yarnbay.org, and he’ll be happy to help you.